Privacy Policy
Last updated: October 2026
Introduction
NovaWorks Digital ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Fill out a contact form on our website
- Subscribe to our newsletter or updates
- Request a demo or consultation
- Use our products and services
This information may include your name, email address, phone number, business name, and any other details you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and browsing behavior on our site.
Chat Conversations
If you use the chat assistant on our website, we store the conversation (the messages you and the assistant exchange) for up to 90 days so we can review answers and improve the assistant. Conversations are not linked to your name or email unless you include them in a message or submit the in-chat contact form.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Deliver and improve our products and services
- Send you relevant communications about our services
- Analyze website usage to improve user experience
- Comply with legal obligations
Automated Processing
Our website includes a text chat assistant powered by an AI language model. Messages you type into the chat are sent to our chat service to generate a reply, and if you choose to use the in-chat contact form, the details you enter are emailed to us. Please do not share sensitive personal information in the chat.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and services, provided they agree to keep your information confidential.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us through our contact page.